Guest support
Help Center
Find quick answers about planning, booking, and managing your Ivanna Stay visit.
How do I book?
Choose a property, select your dates and guests, review the details, and complete checkout. You will receive a booking reference when the reservation is created.
Which payment methods are available?
You can select cash at the property, debit or credit card, Fonepay or bank QR, eSewa, or Khalti. Online methods remain pending until payment is verified.
How do I change or cancel a booking?
Contact Ivanna Stay with your booking reference. Date changes depend on availability, and cancellations follow the published Cancellation Policy.
What are check-in and check-out times?
Times are confirmed with each property. Contact us before arrival if you need an early check-in or late check-out.
Can I arrange airport pickup?
Yes. Open Services or contact the Ivanna Stay team with your flight details to request a private airport pickup.
How do rewards points work?
Members earn and redeem points according to the current Ivanna Rewards rules shown on the website and in their rewards dashboard.
How do I become a host?
Open Become a Host, submit your property details, and the Ivanna Stay team will contact you after reviewing the application.
How do I contact support?
Use WhatsApp, phone, email, or the website chat. Include your booking reference when asking about an existing stay.