Reservations
A reservation is confirmed only when you receive an Ivanna Stay booking reference and the confirmation shows the required booking or payment status. Guests must provide accurate contact, occupancy, and stay information.
Prices and payments
Prices shown during checkout are based on the selected dates, guests, property, package, and add-ons. Cash reservations are marked pay at property. Card, QR, eSewa, and Khalti reservations remain pending until payment is verified when those integrations are available.
Property use
Guests must respect occupancy limits, house rules, quiet hours, neighbours, and property safety instructions. Damage, illegal activity, unauthorized events, or serious disruption may result in cancellation or additional charges where appropriate.
Changes and cancellations
Changes, cancellations, refunds, experiences, and services follow the published Cancellation Policy. Availability is not guaranteed until a requested change is confirmed.
Availability and service changes
We take reasonable steps to keep listings accurate and services available. If an unexpected property or service issue affects a confirmed reservation, the team will contact the guest and work toward an appropriate alternative or resolution.
Contact
Questions can be sent to ivannastay2023@gmail.com or through the Help Center. These terms do not limit rights that cannot be excluded under applicable law. Last updated October 10, 2026.